Refund Policy for Vector Elevators Pty Ltd
At Vector Elevators Pty Ltd, we strive to deliver high-quality services and ensure customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued. Please read this policy carefully before engaging with our services.
1. General Refund Terms
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Refunds are only applicable under specific circumstances as outlined in this policy.
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All refund requests must be submitted in writing to info@vectorelevators.com and will be reviewed on a case-by-case basis.
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Refunds, if approved, will be processed within 30-60 business days.
2. Eligibility for Refunds
Refunds may be considered in the following scenarios:
A. Service Cancellation
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If you cancel a service before work has commenced, you may be eligible for a partial or full refund, depending on the stage of the project and any costs already incurred.
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Cancellation fees may apply as outlined in your service agreement.
B. Unsatisfactory Service
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If you are dissatisfied with our services, please notify us immediately. We will work with you to resolve the issue.
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If the issue cannot be resolved, a partial or full refund may be issued at our discretion.
C. Overpayment or Billing Errors
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In the event of an overpayment or billing error, we will refund the excess amount upon verification.
3. Non-Refundable Services
The following services or circumstances are not eligible for refunds:
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Services that have already been completed to the agreed-upon specifications.
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Costs related to materials, labor, or third-party services that have already been incurred.
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Services canceled after work has commenced, unless otherwise agreed in writing.
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Any damages or issues caused by misuse, neglect, or unauthorized repairs by the client or a third party.
4. How to Request a Refund
To request a refund, please follow these steps:
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Submit a written refund request to info@vectorelevators.com within 7-14 days of the issue arising.
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Include the following details:
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Your name and contact information.
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A description of the issue or reason for the refund request.
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Supporting documentation (e.g., invoices, photos, or service agreements).
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Our team will review your request and respond within 5-7 business days.
5. Refund Processing
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Approved refunds will be processed using the original payment method unless otherwise agreed.
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Refunds may take up to 30-60 business days to reflect in your account, depending on your bank or payment provider.
6. Dispute Resolution
If you are unsatisfied with the outcome of your refund request, you may escalate the matter by contacting us at:
Vector Elevators Pty Ltd
Email: info@vectorelevators.com
Phone: 083 428 3926
Address: 3 Braas street, Kuleka Mpangeni 3880
We are committed to resolving disputes fairly and promptly.
7. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the revised policy.